Privacy Policy

This website is operated by Devinarayan Granites Ltd (“we”, “us”, “our”), a granite quarrier, manufacturer and exporter with its head office at No. 2, Link Street, 2nd Floor, 4th Main Road, Kottur Gardens, Chennai – 600 085, Tamil Nadu, India.

Devinarayan Granites Ltd is the data controller, and the Data Fiduciary under India’s Digital Personal Data Protection Act, 2023, for the personal information you share with us through this website, by email, by phone or on WhatsApp.

We only collect the information you choose to give us, such as when you:

• Send an enquiry or request a free estimate: your name, email address, phone number, country, the product you are interested in and your message.
• Call, email or message us on WhatsApp: your contact details and what you tell us.
• Place an order: business, billing, shipping and documentation details needed to supply and export your granite.

Our forms do not store your details on this website. When you submit a form, your details are emailed to our export team through our email delivery provider, Mailgun.

We do not use analytics or advertising tracking on this website, and we do not knowingly collect sensitive personal information.

We use your information to:

• Reply to your enquiry and prepare quotes and estimates.
• Process, manufacture, pack and ship your order, and prepare export documents.
• Send order updates and, where you have agreed, messages by phone, SMS or WhatsApp.
• Keep business records and meet our legal, tax and export obligations.

We do not sell or rent your personal information to anyone.

Where UK or EU data protection law applies, we rely on these legal bases:

• Taking steps you ask for before a contract, and performing it: enquiries, quotes and orders.
• Meeting our legal, tax and export obligations.
• Our legitimate interest in running and keeping records of our business.
• Your consent, for SMS and WhatsApp messages.

If you tick the consent box on our forms, we may contact you about your enquiry, including quotes and order updates, by phone, SMS and WhatsApp. Consent is not a condition of any purchase. Message frequency may vary, and message and data rates may apply. You can withdraw consent at any time by replying “STOP” to any message or by emailing exim@devinarayangranitesltd.com. Withdrawing is as easy as giving consent and does not affect messages sent before.

We share personal information only when it is needed to serve you, for example with:

• Email, phone and messaging providers we use to receive and reply to enquiries, including Mailgun, which delivers our website form emails, and WhatsApp, operated by Meta.
• Shipping lines, freight forwarders, customs agents and inspection agencies handling your order.
• Banks and payment providers processing payments.
• Professional advisers, and authorities where the law requires it.

Because we export worldwide, your information is processed in India and may be shared with parties in your country to complete your order. Where UK or EU law applies, we rely on the transfer being necessary to perform our contract with you, or on appropriate safeguards.

This website does not set its own tracking or advertising cookies. The map on our Contact page is provided by Google Maps, which may set cookies and collect data under Google’s Privacy Policy.

Our fonts are hosted on our own website, so no font data is sent to Google. The map loads only when you visit the Contact page.

Our links to LinkedIn, Instagram, Facebook, X and WhatsApp take you to those services, which have their own privacy policies.

We keep enquiries and order records only as long as needed to serve you and to meet legal, tax and export record-keeping requirements. We use reasonable technical and organisational measures to protect your information, although no method of sending or storing data online is completely secure.

Depending on where you live, including under India’s Digital Personal Data Protection Act, 2023 and the UK and EU GDPR, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete it.
• Withdraw your consent to messages at any time.
• Nominate another person to exercise your rights if you die or become unable to.
• Complain to us, to India’s Data Protection Board, or to your local data protection authority.

To make a request, contact us using the details below.

Our website and services are intended for businesses and adults aged 18 or over. We do not knowingly collect personal information from anyone under 18.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

For any questions, requests or grievances about this policy or your personal information, contact our team below. We will respond as soon as possible and within the time required by applicable law.

You can also reach us through our Contact Us page.